Return & Refund Policy
This policy explains the basic boundaries for LORIBEAR order changes, returns, and refunds. Adult products are privacy-sensitive goods, so return eligibility depends on product condition, customization status, shipment status, and hygiene requirements.
Order Changes and Cancellation
If you need to change or cancel an order, contact support as soon as possible. Once an item has entered preparation, customization, QC, or shipment, changes may be limited.
Custom and Prepared Items
Customized, prepared, or hygiene-sensitive products may not be eligible for ordinary return after processing begins. This is especially important for made-to-order options and adult-use products.
Damaged or Incorrect Items
If a parcel arrives damaged or the received item does not match the confirmed order, contact support promptly with your order number, photos of the packaging, product photos, and a clear description of the issue.
What We Review
- Order number and payment confirmation.
- Shipment and tracking status.
- Product condition and packaging evidence.
- Whether the item was customized, prepared, used, or opened.
Before Checkout
Please review the product title, options, size, material, shipping destination, and policy pages before payment. If any detail is unclear, contact support before placing the order.