How long to process incorrect products?
3-5 days to send correct product after confirmation.
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What if I receive a damaged product?
Provide photos of damage and order number; we'll replace or refund at no cost.
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How to confirm return policy?
Check website or contact customer service.
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What if clothing doesn’t match?
Provide photos for refund or clothing replacement.
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Is the maintenance guide in multiple languages?
Available in Chinese and English, contact customer service for others.
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How to refund for out-of-stock products?
Full refund or alternative offered; confirm choice.
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What are return policy details?
Apply within 7 days, photo proof required.
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What’s the return process?
Contact customer service, provide photos, arrange return or replacement.
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How to query product information?
Visit website or
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How long does a refund take?
7-14 days, depending on bank processing.
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