Who pays return shipping fees?
We cover fees if due to our error.
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What’s the coupon validity period?
Typically 30 days, see email notification.
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What are coupon usage restrictions?
Limited to specific products or order amounts, see terms.
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What if coupon doesn’t work?
Check code validity or contact customer service.
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How to obtain coupons?
Available via email or website during promotions.
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Which products are eligible for coupons?
Specified products in coupon terms, or consult customer service.
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How are customs fees handled?
Some covered by us, confirm with order.
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What’s the customization process?
Submit requirements, confirm preview, then produce.
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What if the product is held by customs?
Provide the customs notice; we'll assist with documentation.
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How to store LORIBEAR products?
Store in a cool, dry place.
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