What are coupon usage restrictions?
Limited to specific products or order amounts, see terms.
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Tracking shows delivered, but I haven’t received it?
Check address or contact UPS; we'll assist with investigation.
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How to confirm shipping address?
Confirm via email after ordering or contact customer service.
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P.O. Box address can��t be delivered?
UPS does not support P.O. Box; please provide a physical address.
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How does shipping protect privacy?
Neutral packaging, no product information.
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Who covers taxes for international shipping?
We cover taxes for some orders; confirm with your order details.
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What if product is damaged during shipping?
Provide photos, request refund or replacement.
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What if the product is held by customs?
Provide the customs notice; we'll assist with documentation.
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How to track international orders?
Use UPS tracking number or contact customer service.
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Why isn’t my tracking information updated?
Updates delayed on weekends/holidays; wait 1-2 business days.
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