What are shipping packaging requirements?
Neutral packaging, protects product and privacy.
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Can delivery be arranged to a UPS House?
Provide the UPS House address; we'll arrange.
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How to update shipping address?
Contact customer service before shipping.
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Shipping address is duplicated or inaccurate, preventing UPS processing?
Provide accurate address, including street, unit, city, state, ZIP code.
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Is there compensation for shipping delays?
Coupon or refund depending on situation.
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Does the packaging protect privacy?
Discreet packaging with no product information, neutral outer box.
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What materials are used for shipping packaging?
Cardboard and shockproof materials, protecting product.
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How long does international shipping take?
3-7 business days, depending on destination; holidays may delay.
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How long does customs processing take?
Varies by country, usually 3-7 days.
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What’s the customization process?
Submit requirements, confirm preview, then produce.
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