What customization options are available?
Heads, skin tones, accessories, see website.
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How long to fix website errors?
Usually 24-48 hours, contact customer service to confirm.
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When are new products released?
Check website or email notifications.
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What if clothing doesn’t match?
Provide photos for refund or clothing replacement.
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Is the maintenance guide in multiple languages?
Available in Chinese and English, contact customer service for others.
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How to refund for out-of-stock products?
Full refund or alternative offered; confirm choice.
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What are return policy details?
Apply within 7 days, photo proof required.
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What’s the return process?
Contact customer service, provide photos, arrange return or replacement.
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Can’t add products to cart on website?
Clear cache or change browser; contact customer service.
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How long does a refund take?
7-14 days, depending on bank processing.
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