Why slow response on weekends?
Weekends are non-working days; respond on business days.
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Where to send returns?
Contact customer service for return address.
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What if I have website navigation issues?
Refresh or change browser; contact customer service.
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How to cancel an order and get a refund?
Unshipped orders can be canceled with full refund; contact customer service.
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How to get support for maintenance issues?
Contact customer service with issue description.
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How to get promotion notifications?
Subscribe to emails or check website.
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How to maintain the doll?
Care and cleaning guide provided; use mild cleaners, avoid overstretching joints.
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How to confirm refund amount?
Email notification with details or contact customer service.
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How to report website errors?
Describe issue via email, attach screenshots.
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What if I received the wrong product?
Provide order number and photos; we'll replace and retrieve wrong item at no cost.
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